Privacy policy
Last updated: September 1, 2026
Homeschool Planner operates this website and online store. This Privacy Policy explains how we collect, use and protect your personal information when you visit our website, place an order or contact us.
What information we collect
When you use our website or place an order, we may collect information such as:
- Your name, email address, phone number and shipping/billing address
- Order and payment information
- Information you provide when contacting us
- Information about how you use our website, such as your IP address, browser and device information
Payment information is processed securely by our payment providers and Shopify. We do not have access to your full payment card details.
How we use your information
We use your personal information to:
- Process and fulfil your orders
- Arrange shipping and delivery
- Process returns and refunds
- Communicate with you about your orders
- Respond to enquiries and provide customer support
- Improve our website and services
- Send marketing communications where you have chosen to receive them
- Prevent fraud and protect the security of our website
- Comply with our legal obligations
We will not use your personal information for purposes unrelated to our business without your consent, unless required or permitted by law.
Shopify and service providers
Our store is powered by Shopify. Shopify and other service providers may process your personal information on our behalf to provide services such as payment processing, website hosting, analytics, customer support and shipping.
Some of these providers may be located outside Australia, meaning your personal information may be stored or processed overseas.
You can read more about how Shopify handles personal information in the Shopify Privacy Policy.
Cookies and website information
Our website uses cookies and similar technologies to help the website function, remember preferences and understand how visitors use the site. Some cookies may be provided by Shopify or other services we use.
You can adjust your browser settings to manage or block cookies, although this may affect some website functionality.
Marketing communications
If you subscribe to our marketing emails, we may use your email address to send you information about our products, offers and other updates.
You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in the email.
How we protect your information
We take reasonable steps to protect your personal information from misuse, loss and unauthorised access. However, no method of transmitting or storing information online can be guaranteed to be completely secure.
How long we keep your information
We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including fulfilling orders, maintaining business records, resolving disputes and meeting legal obligations.
Your privacy rights
Depending on your circumstances and applicable law, you may have rights to request access to, or correction of, personal information we hold about you.
If you have questions about your personal information or would like to make a request, please contact us using the details below.
Complaints
If you have a concern about how we have handled your personal information, please contact us first so we can try to resolve the issue.
You may also have the right to make a complaint to the Office of the Australian Information Commissioner (OAIC).
Changes to this policy
We may update this Privacy Policy from time to time to reflect changes to our business, website or legal requirements. The updated policy will be published on this page with a new "Last updated" date.
Contact us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at:
Email: flaviaabma@gmail.com